Cancellations
Cancellations are not permitted for any reason. If there are any errors in your order or you decide to change a color or customization, please email us at support@meandmycreations.com within 12 hours of placing your order to request the necessary adjustments.
Returns
We are committed to providing our valued customers with exceptional craftsmanship and unparalleled customer service. We stand behind our products and offer a 100% satisfaction guarantee.
If, for any reason, you are not fully satisfied with your purchase, you may return the item within 14 days of delivery at your expense plus a 5% restocking fee. Please note that the item must be returned in its original condition for a refund. Apparel items are not eligible for refund if they have been worn, and must be returned in their original condition. Before processing any refund, we will inspect the returned item to ensure that it meets our standards for resale or return conditions.
In the event that the item arrives damaged, please contact us immediately and submit photos of the damaged item. We will work with you to facilitate a smooth return process and ensure that the damaged item is promptly replaced.
If you have placed a custom or rush order, please note that it is not returnable or refundable. However, if you encounter any issues, please do not hesitate to contact us and we will work together to find a mutually agreeable solution. We are committed to ensuring that all of our customers are satisfied with their purchases, and we will do everything in our power to address any concerns you may have.
We understand that the return process can be stressful, which is why we make every effort to keep our customers informed throughout the entire process. You can use the contact link on our website or email us directly at support@meandarecreations.com, and we will provide timely updates on the status of your return.
Refunds
Upon receipt and inspection of the item, your refund will be initiated within 24-72 business hours. The time taken for the credit to reflect in your account may vary from 24 hours to 14 days, depending on your financial institution.
If you encounter any problems or have any concerns, please do not hesitate to contact us immediately.